Policies & Procedures

POLICIES & PROCEDURES

In the interest of disclosure, all of the policies and procedures used are listed here. Policies and procedures are updated regularly.

Pathways’ valued staff please go to ShareVision to review policies and procedures

Click on the topic below to be directed down the page to specific information regarding that topic.

PERSONS SERVED • PEOPLE AND CULTURE • COMMUNITY RELATIONS • ADMINISTRATION • FINANCES • QA & RISK MANAGEMENT • EMERGENCIES • ORGANIZATIONAL • COMPLAINTS PROCESS • TENANTS

INDEX BINDER

PERSONS SERVED

Designated Decision Maker [policy] [procedure]

Food and Nutrition [policy] [procedure]

Gift Exchange[policy] [procedure]

Home Members Care and Social Access [policy] [procedure]

Home Sharing [policy][procedure]

Home Sharing Application [procedure]

Home Sharing Orientation [procedure]

Home Sharing Payments and Funding Guide Templates [procedure]

Home Sharing Monitoring [procedure]

Home Sharing Coordination [procedure]

Home Sharing Administration [procedure]

Individualized Funding (IF)  [policy] [procedure]

Individual Service Planning and Monitoring [policy] [procedure]

Medical Care and Medical Appointment Policy [policy] [procedure]

Personal Affairs of Persons Served [policy] [procedure]

Pets in Homes [policy] [procedure]

Persons Served Rights and Consent for Release of Information [policy]

Persons Served Files and Record of Effects [policy] [procedure]

Persons Served Finances [policy][procedure]

Persons Served in Staff Home [policy] [procedure]

Persons Served Vacations/Travel Club and Out of Town Assignments [policy][procedure]

Seizures [policy] [procedure]

Service, Attendance and Monitoring Individuals [policy] [procedure]

Sexuality [policy] [procedure]

Sick Person Receiving Service [policy] [procedure]

Support Protocols [policy] [procedure]

Witnessing and Signing Documents [policy]

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HEALTH AND SAFETY

Building Maintenance and Repair [policy] [procedure]

COVID-19 Pandemic Prevention At Service Sites [policy] [procedure]

Critical Incident Debriefing [policy] [procedure]

Environmental Controls & Control of Hazardous Materials [policy]

Exposure Control Plan for Blood Borne Pathogens [policy] [procedure]

General Cleaning & Sanitizing [policy] [procedure]

Immunization, Influenza and Vaccines [policy] [procedure]

Investigations [policy] [procedure]

Investigation of Accidents Involving Employees [policy] [procedure]

Lift and Transfer [policy] [procedure]

Occupation Health and Safety and the Occupation Health and Safety Committee [policy] [procedure]

Pandemic Response [policy] [procedure]

Shoplifting [policy] [procedure]

Transportation & Vehicles  [policy] [procedure]

Universal Precautions, Communicable and Infectious Disease Prevention Procedure [policy] [procedure]

Working Alone, Security, Keys and Codes [policy] [procedure]

Working Remotely [policy] [procedure]

Workplace Violence Protection [policy]  [procedure]


PEOPLE AND CULTURE

Impairment Alcohol and Drug [policy] [procedure]

Attendance, Absenteeism and Breaks [policy] [procedure]

Casual Shift Call-In [policy] [procedure]

Casual Job Abandonment [policy] [procedure]

Cell Phones and Mobile Devices [policy] [procedure]

Certification & Qualification [policy][procedure]

Criminal Record Check [policy] [procedure]

Discipline [policy][procedure]

Discrimination & Harassment [policy] [procedure]

Dress Code and Personal Appearance Policy [policy]

Employee Compensation [policy] [procedure]

Exempt Compensation [policy] [procedure]

Flextime and Bank Time [policy] [procedure]

Gratuities/Tips/Gifts/Loans [policy] [procedure]

Health Requirements [policy] [procedure]

Hiring Practice [policy] [procedure]

Illness and Disability Management [policy] [procedure]

Job Descriptions [policy] [procedure]

Orientation [policy] [procedure]

Overtime [policy] [procedure]

Performance Evaluations [policy] [procedure]

Personnel, Volunteers and Tenant Files and Information [policy] [procedure]

Professional Development [policy] [procedure]

Recognition [policy] [procedure]

Smoking & Vaping [policy] [procedure]

Staff Meetings [policy] [procedure]

Succession Planning [policy] [procedure]

Vacation & Time Off [policy] [procedure]

Volunteers and Practicum Students [policy] [procedure]

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COMMUNITY RELATIONS

Board Recognition [policy]

Donations and Fundraising [policy] [procedure]

Committee Participation [policy]

Media [policy] [procedure]

Promotional and Marketing Material [policy] [procedure]

Research Policy [policy]

Room Rental and Building Usage [policy] [procedure]

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ADMINISTRATION

Borrowing Equipment, Materials or Vehicles [policy] [procedure]

Business Cards, Letterhead and KDSCL Logo Usage [policy] [procedure]

Disposition of Obsolete or Damaged Inventory or Items [policy] [procedure]

Logging, Documentation, Communications and Administration [policy][procedure]

Mail [policy] [procedure]

Mileage and Employee Expense Claims [policy]  [procedure]

Parking Passes [policy] [procedure]

Retention, Administration Files, Records and Documents [policy] [procedure] [document]

Sales/ Work Orders and Invoicing [policy] [procedure]

Travel, Accommodations and Meals [policy] [procedure]

Vacation Travel Club and Out of Town Assignments [policy] [procedure]

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FINANCES

Bank Accounts and Signing and Spending Authority [policy] [procedure]

Budgeting, Finance, Disbursements, Payables and Receivables [policy] [procedure]

Business Decisions and Sales [policy] [procedure]

Cash [policy][procedure]

Contracts and Tendering [policy] [procedure]

Credit, Credit Cards and Cash Cards [policy][procedure]

Depreciation [policy] [procedure]

Discounts [policy] [procedure]

Fee Pricing for Services and Products [policy] [procedure]

Investments [policy][procedure]

Petty Cash Purchasing and Reimbursement[policy] [procedure]

Supplies, Purchasing and Storage [policy] [procedure]

Rent Subsidy [policy][procedure]

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QA & RISK MANAGEMENT

Quality Assurance [policy] [procedure]

Outcomes Management [policy] [procedure]

Risk Management [policy] [procedure]

Accessibility [policy] [procedure]

Advocacy in the Service Area [policy] [procedure]

Abuse [policy] [procedure]

Behavioral Support and Intervention Guidelines [policy][procedure]

Bullying [policy]

Confidentiality and Release of Personal Information[policy] [procedure]

Complaints and Advocacy Tracking [policy] [procedure]

Conflict of Interest [policy] [procedure]

Conflict Resolution & Discrimination [policy] [procedure]

Damage and Missing Items [policy] [procedure]

Exit Pathways Policy & Procedure [policy] [procedure]

Extreme Heat [policy] [procedure]

Incident And Critical Incident Reporting [policy][procedure]

Information Technology Standards and Guidelines [policy] [procedure]

Internet Social Media and Email Usage [policy] [procedure]

Insurance [policy] [procedure]

Legal Action [policy] [procedure]

Medication Administration [policy] [procedure]

Medication Administration – Activity Service, ICO & Social Ventures [policy] [procedure]

Medication Administration – Homes [procedure]

Medication Administration – Travel Club [procedure]

Motor Vehicle Accident and Vehicle Damage Reporting [policy] [procedure]

On Call [policy] [procedure]

Personal Care and Personal Care of the Opposite Sex [policy][procedure]

Privacy [policy] [procedure]

Sentinel Events [policy] [procedure]

Theft [policy]

Unanticipated Service Modification, Reduction and Closure [policy] [procedure]

Video Surveillance [policy]

Waste Fraud and Corruption [policy] [procedure]

Worksite Risk Management [policy] [procedure]

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EMERGENCIES

Death and Dying and DNR Orders [policy] [procedure](CLBC End of Life Policy [Policy])

Emergency Preparedness and Response [policy] [procedure]

Evacuation and Society Closure [policy] [procedure]

Injury and/or Medical Emergency [policy] [procedure]

Lockdown [policy] [procedure]

Bomb Threat [policy] [procedure]

Earthquake [policy] [procedure]

Fire and Fire Safety Management [policy] [procedure]

Forest Fire Policy [policy]

Gas Leak [policy]

Missing Person [policy][procedure]

Power Outage [policy] [procedure]

Snow Storm Emergency Policy [policy]

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ORGANIZATIONAL

Mission, Vision and Mandate [policy]

Values Statement [policy]

Governance Policy [policy]

Code of Ethics [policy] [procedure]

Entrance, Transfer, Increase and Discontinuation of Service [policy] [procedure]

Membership [policy] [procedure]

Services Policy [policy]

Strategic Planning [policy] [procedure]

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COMPLAINTS PROCESS

Complaints and Advocacy Tracking [policy] [procedure]


TENANTS

Aging In Place [policy] [procedure]

Capital Reserve [policy] 

Eviction [policy] [procedure]

Good Neighbours [policy] [procedure]

Guests and Visitors [policy] [procedure]

Home Based Businesses [policy] [procedure]

Internal Transfer [policy] [procedure]

Over and Under Housing [policy] [procedure]

Parking [policy] [procedure]

Pets and Pet Damage Deposit [policy] [procedure]

Pets In Homes [policy]

Quiet Hours [policy] [procedure]

Rent Collection, Arrears and Returned Cheques [policy] [procedure]

Rent Increase [policy] [procedure]

Security Deposit [policy] [procedure]

Tenant Alterations [policy] [procedure]

Tenant Application and Selection [policy] [procedure]

Tenant Keys, locks and Codes [policy] [procedure]

Tenant Maintenance Responsibilities [policy] [procedure]

Tenant Medical Information [policy] [procedure]

Tenant Notice To Vacate [policy] [procedure]

Tenant Repair Request [policy] [procedure]

Unit Inspections [policy] [procedure]

Use of Common Areas [policy] [procedure]

 

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